Job Details

About Us

PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM.

About this opportunity

We are seeking a driven and customer-focused leader to manage and develop a high-performing transportation and customer operations team within our Southbound division. This role is responsible for overseeing daily account operations, strengthening customer relationships, improving service performance, and driving operational efficiency across multiple departments. The ideal candidate is bilingual and brings strong leadership and communication skills, a deep understanding of intricate cross-border operations, and the ability to thrive in a fast-paced environment while delivering exceptional customer experiences and measurable business results.

Pay and Schedule

This position is Monday - Friday 7:00AM to 5:00PM. The pay range is $60,000 - $70,000 annually dependent on experience.

Benefits

• Medical/Dental/Vision Insurance
• 401k
• PTO
• Other Voluntary Benefits

How will you contribute to the success of the team?

• Lead, coach, and develop a high-performing customer operations/account management team focused on service excellence and customer retention.
• Establish, strengthen, and grow strategic relationships with key customers while ensuring the team maintains a strong “partnership” mentality.
• Drive team performance by proactively identifying operational risks, customer concerns, and service gaps, while implementing effective solutions.
• Oversee daily customer interactions across multiple communication platforms including phone, email, customer portals, and virtual meetings.
• Promote a culture of accountability, urgency, collaboration, and customer-first problem solving.
• Serve as the escalation point for complex customer, carrier, and operational issues to ensure timely resolution and service recovery.
• Analyze customer operational requirements and align internal resources to deliver high-quality transportation and logistics solutions.
• Monitor team performance metrics including revenue growth, tender adherence, freight tracking, service execution, and customer retention.
• Partner cross-functionally with planning, dispatch, operations, pricing, and senior leadership to improve service levels and prevent disruptions.
• Ensure operational compliance, data accuracy, and process integrity both internally and externally.
• Lead weekly KPI and performance review meetings with team members and leadership to identify trends, opportunities, and corrective actions.
• Drive operational efficiencies, including trailer utilization, dwell reduction, and continuous process improvement initiatives.
• Mentor and develop employees through coaching, performance management, and career development planning.
• Maintain knowledge and enforcement of CTPAT guidelines, safety standards, and company operational policies.
• Support strategic growth initiatives by identifying opportunities to expand customer business and improve profitability.

What makes you a strong candidate for this role?

• Bilingual in Spanish is a requirement for this position
• Proven leadership, time management, and multi-tasking skills with the ability to lead teams in a fast-paced environment.
• Strong communication and relationship-building abilities with customers, sales, pricing, operations, and executive leadership.
• Experience developing high-performing teams through coaching, accountability, and performance management.
• Strong decision-making and problem-solving capabilities with a proactive and solutions-oriented mindset.
• Ability to balance customer satisfaction, operational execution, and business objectives effectively.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Power BI for reporting, analytics, and operational insights.
• Strong understanding of transportation, logistics operations, freight management, and customer service best practices.
• Experience managing KPIs, forecasting performance trends, and implementing continuous improvement initiatives.

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.