Job Details

A company is looking for a Product Success Technical Director-CRM.Key ResponsibilitiesOwn and maintain governance standards and documentation for the ServiceNow CRM platformParticipate in solution design reviews and document integration patterns with adjacent systemsDesign and deliver training programs, track adoption metrics, and facilitate community practice sessionsRequired Qualifications10 years of experience administering or configuring ServiceNow with a focus on CSM, SOM, FSM, and Industry SolutionsWorking knowledge of core ServiceNow platform capabilitiesUnderstanding of CRM business processes including case management and order-to-cash workflowsExperience with application governance activities such as change control and audit preparationDemonstrated experience in delivering platform training and user guides in an enterprise environment