Job Details

A company is looking for a Workforce Analyst to work remotely and support the Military OneSource mission.Key ResponsibilitiesManage and monitor call and chat queues for operational efficiency and capacity optimizationAnalyze and interpret data related to call center operations to support decision-makingProvide insights and recommendations for workforce management strategies and develop reports for stakeholdersRequired QualificationsBachelor's degree in a related field from an accredited institutionMinimum of three years of experience in high-volume call center staffing operationsAt least two years of supervisory experience leading teamsStrong knowledge of call center operations and workforce management practicesProficiency in Microsoft Office applications and electronic documentation systems