Job Details

A company is looking for a Lead Customer Insights Analyst to execute research strategies and analyze customer data to improve health outcomes.Key ResponsibilitiesReview research needs with stakeholders and lead proactive identificationExecute research strategies for major initiatives, ensuring alignment with the customer journeyManage intake and resource planning for new research requests and mentor Customer Insights AnalystsRequired QualificationsBachelor's Degree in Market Research, Analytics, Computer/Data Science, Statistics, or related field6 years of relevant experience in research and analysisAdvanced proficiency in Qualtrics, Clarabridge, Tableau, and/or Power BIExperience with Care Connects, OMNI, Calabrio, and AWS ConnectAbility to assist in candidate recruiting and mentoring of team members