Job Details

A company is looking for an Associate Customer Support Technician.Key ResponsibilitiesAnswer customer inquiries regarding accounting software applications via phone, email, or chatTriage and troubleshoot customer problems, documenting the nature of issuesProvide professional customer service and escalate unresolved issues as necessaryRequired Qualifications1+ years of customer service experienceExperience with accounting software or traditional accounting processesExperience in a real-time customer support center, preferably in B2B servicesConfidence in learning about various technology applications and softwareExperience with case management systems such as Salesforce or Jira