Zebra Technologies - - Responsibilities: Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection; Records work performed in the form of symptom codes and parts replacement reasons; Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards; Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes; Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors