Illinois Tool Works - 123 Any Street - Responsibilities: Primary point of contact for key customer accounts, including service-related issues; Assists with on-boarding, training, and development of new Service/Repair Technicians; Routinely plans, leads, and executes complex technical projects including installations and turnkeys; Diagnose and repair software errors, failures, and malfunctions in electronic food equipment; Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed