Job Details

Owens & Minor Global - - Responsibilities: Act as first point of contact to patients arriving in person; Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary; Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry; Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box