Potbelly Sandwich Shop - - Responsibilities: Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training; Ensure all security procedures are executed (safe procedures, open/close procedures etc.); Resolve customer complaints/issues and promote customer delight; Promote sales on the shift through executing the marketing plan within the four walls; Manage and organize the line and delegate duties to Associates; control food costs, labor, waste, and cash on the shift