Job Details

Tower Bar Host

The Momentary is a venue for the music, art, and food of our time; and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a 'living room' where community gathers to be inspired, connected, and joyful.

The Host is responsible for creating a welcoming, informative, and seamless experience for all guests, helping to broaden our mission and profile, increase guest satisfaction, and enhance the overall visitor experience. Our Hosts exhibit exemplary service, serving as the first point of contact and leaving a lasting, positive impression on every guest.

Principal Responsibilities:

• Maintain thorough knowledge of exhibitions, performances, history, and events.
• Maintain thorough knowledge of the Tower Bar's hours of operation, services, menus, specials, and "Edible Responsibility."
• Greet and seat guests in a timely, friendly, and professional manner.
• Manage reservations, waitlists, and guest flow using appropriate tools and systems.
• Provide an atmosphere aligned with our mission and vision.
• Deliver consistent, high-level service through collaboration and teamwork.
• Ensure cleanliness and organization of the host stand and entryway.
• Complete all assigned opening and closing duties as required.

Additional Responsibilities:

• Communicate effectively with service staff to ensure smooth table turns and guest satisfaction.
• Provide accurate information to guests regarding menu offerings, events, and venue layout.
• Monitor guest wait times and offer solutions to enhance the guest experience when delays occur.
• Assist in maintaining cleanliness and presentation in guest-facing areas.
• Anticipate guest needs and respond promptly to guest inquiries or concerns.
• Support service team during peak times with guest engagement and wayfinding.
• Other duties as assigned.

Minimum Qualifications and Skills:

Education, Training, and Traits:

• Must be 21 years of age or older
• Excellent people skills and an outgoing personality
• Possess a strong commitment to customer service
• Highest ethics in regard to honesty, integrity, and work ethic
• First-hand knowledge of service steps and dining room procedures

Work Experience:

• Experience with customer service in a hospitality environment
• Previous experience as a Bartender required

Skills and Abilities:

• Ability to work flexible shifts including weekends, holidays, and evenings
• Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
• Ability to carry large, heavy trays
• Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests
• Possess strong organizational, problem solving, and time management skills

Physical Demands and Work Environment:

• Physical demands: In the work environment described below, position requires working in high functioning bar, special event and offsite areas for prolonged periods of time; good eye/hand coordination; bending and stretching; and physical stamina to lift and carry a minimum of 25 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public in a professional and courteous manner. Occasionally, while performing the duties of this job, the employee may be required to independently travel in the local area.
• Work environment: The physical arrangement of the work space may require the position to work in a variety of Museum spaces. Work space must be organized and reflect efficiency. The noise level in the dining environment is usually moderate

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.