Job Details

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities:

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of client and find solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions:

• Remote
• Shift-based in a Call Center that works 24/7.
• Pacific Time Zone

Requirements:

1. Computer Specifications:

• Minimum Intel Specs:
• Processor: Core i7 8th generation (and above)
• Core i5 10th generation (and above)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Minimum AMD Specs:
• Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Macintosh Specs:
• Processor: Core i7/ i5 / M1/ M2
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement:

• Jitter: below 10ms
• Latency: below 160ms
• Upload: more than 25mbps
• Download more than 40 mbps
• Using internet speedtest:
• VoIP Speed Test | 8x8
• Aircall's VoIP Speed Test | Aircall
• VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup:

• A reliable power backup that could sustain a minimum of 8 hours (full shift)
• Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet):

• Jitter: below 10ms
• Latency: below 160ms
• Upload: minimum of 25mbps
• Download: minimum of 25mbps
• Power and Internet Backup is a MUST.