Job Details

Title: Phlebotomist II

Location: Fayetteville AR 72703

Duration: 10/10/2025 - 12/26/2025



Shift/Time Zone: M-F 0700-1600 CST



Job Description:

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.


• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

• T he PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

• Under the direction of the area supervisor, perform daily activities accurately and on time.


• Maintain a safe and professional environment.


• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.


• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.


• Maintains required records and documentation.


• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

• Ability to provide quality, error free work in a fast-paced environment.


• Ability to work independently with minimal on-site supervision.


• Excellent phlebotomy skills to include pediatric and geriatric.


• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.


• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.


• Must be able to make decisions based on established procedures and exercise good judgment.


• Must have reliable transportation, valid driver license, and clean driving record, if applicable.


• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.


• Capable of handling multiple priorities in a high-volume setting.


• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.


• Training locations may vary based on trainer availability.

• High school diploma or equivalent REQUIRED.


• Medical training: medical assistant or paramedic training preferred.


• Phlebotomy certification preferred. Required in California, Nevada, and Washington.

• THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.


• Minimum 2 years in a Patient Service Center environment preferred.


• Customer service in a retail or service environment preferred.


• Keyboard/data entry experience