Job Details

Benefits:
* 401(k)
* 401(k) matching
* Bonus based on performance
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Opportunity for advancement
Location: Lowell, Arkansas
Job Type: Full‑Time - Tuesday-Saturday 2p-10p
Department: Field Operations / Dispatch / Customer Care
Reports To: Dispatch Supervisor
Job Summary
As a Dispatcher, you will be the central point for coordinating service calls, supporting technicians in the field, and creating a smooth workflow between customers and operations. You will learn how to manage schedules, respond to customer requests, and help ensure timely resolution of electrical service issues. This position is ideal for someone looking for an energetic environment and who takes pride in helping others and is eager to learn.
Key Responsibilities
* Assign/dispatch field technicians to service calls based on location, urgency, availability, and skills.
* Communicate with technicians to confirm arrival times, job details, and any changes.
* Inform customers about service windows, delays, or changes in schedule.
* Reschedule or adjust appointments as needed, coordinating with customers and technicians.
* Maintain accurate records, job status, customer interactions, and technician requests.
* Provide customer service-answering questions, managing expectations, escalating issues when required.
* Receive incoming service requests via phone, email, or online forms; log details accurately.
* Learn and follow company policies, safety guidelines, communication protocols.
Requirements (Entry Level)
Must‑Haves:
* Strong verbal and written communication skills.
* Basic computer skills; ability to learn and use dispatching / scheduling software.
* Able to multitask, stay organized, and handle changing priorities.
* Reliable attendance, punctuality, and professionalism.
* Good interpersonal skills-team player mindset.
* Ability to pass background check and drug screening.
Nice to Have:
* Previous experience in customer service or dispatch roles.
* Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
* Some experience handling phone calls in a busy environment.
* Knowledge or interest in electrical / home service industry (but not required).
Working Conditions
* Fast‑paced environment, especially during high demand / emergency or after storms.
* Office‑based role with phone/computer use.
* May require shift work (evenings, weekends, holidays) depending on service hours.
Compensation & Benefits
* Performance bonuses or incentive pay.
* Health, dental, vision insurance options (if full‑time).
* Paid time off / holidays.
* 401(k) or retirement plan.
* Opportunities for advancement.
Why Work Here
* Be part of a team that values responsiveness, quality, and great customer service.
* Stable company with a trusted brand in electrical service.
* Growth opportunities, competitive pay, and company benefits.
* Working environment where you matter and are appreciated.