Job Details

Position summary

The Clinical Operations Director will oversee and optimize all clinical functions across our network of primary care community health clinics. This role is responsible for ensuring high quality, patient-centered care, driving operational efficiency, and supporting strategic growth initiatives. The Director will directly supervise clinical care teams, establish best practices, and collaborate with cross-functional partners to meet organizational goals and regulatory standards.

The ideal candidate will have both administrative and clinical health care experience and be able to lead both people and processes effectively.

Essential job functions

• Set expectations and vision for patient care delivery.
• Embody and promote the mission, vision, and values of Community Clinic
• Develop and implement standardized clinical workflows, protocols, and policies tailored to community health.
• Monitor key performance indicators (KPIs) for clinic operations-patient access, volume, quality metrics, and patient satisfaction.
• Oversee staffing models, adjusting resource allocation to meet patient volume and service demands.
• Ensure all clinics maintain compliance with state and federal regulations (e.g., CMS, HRSA, and OSHA), accreditation standards, and grant requirements.
• Support and reinforce quality improvement initiatives throughout the organization
• Directly supervise regional and system-wide clinical managers who ensure consistency of service and practice throughout the network.
• Recruit, mentor, and manage clinical staff including, Nurses, Medical Assistants, and Technicians
• Foster a collaborative, culturally competent environment that supports community health and equity.
• Collaborate with Finance to develop and manage clinic budgets, monitor expense trends, and identify cost-saving opportunities.
• Analyze clinic utilization data to inform expansion, service line development, and resource planning.
• Direct the nursing and medical assistant student experience programs.
• Support grant writing, reporting, and stewardship for federal/state funding programs.
• Work closely with Quality, IT, Revenue, and Operations teams to align initiatives and maximize care outcomes.
• Monitor the use of outside grant funds for patient care.

• 3+ years of Director or C-level leadership experience (leading leaders, functions, and/or business units)
• 3+ years of strategic leadership in the health care industry
• Previous clinical experience in healthcare
• Bachelor's degree, preferably in nursing, public health, healthcare administration, or a related field.

• Master's Degree in nursing, public health, health care administration, or a related field
• 7+ years of clinical operations experience in primary care or community health settings
• 5+ years of both people and strategic leadership experience in health care
• Experience managing EHR platforms (eClinicalWorks preferred) and analytics tools for reporting
• Bilingual Spanish/English or Marshallese/English ability

• Proven ability to lead multidisciplinary teams and drive performance improvements.
• Compassionate and effective leadership skills. Must be able to lead and build relationships with people of diverse backgrounds, skills, and cultures.
• Strong strategic thinker with excellent communication, problem-solving, and change-management skills.
• Understanding of Federally Qualified Health Center (FQHC) requirements and value-based care models
• History of engaging in professional development activities

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care