Job Details

Our client, a dedicated organization focused on disaster relief, is seeking a Bilingual Call Center Representative to join their team. As a Bilingual Call Center Representative (Remote), you will be part of the customer support team, providing essential assistance to individuals affected by natural disasters. The ideal candidate will have empathy, strong communication skills, and problem-solving abilities which will align successfully in the organization.

Job Title: Bilingual Call Center Representative (Remote)

Location: Houston, TX (Candidates must be within 50 miles of Houston)

Pay Range: $22.68: $17.75 + $4.93 Health/Wellness

Schedule: Scheduled hours may vary between 6:00 AM and 12:00 AM

What's the Job?

• Handle inbound and outbound calls from individuals affected by natural disasters, providing immediate assistance with empathy and compassion.

• Listen attentively to customers' needs, demonstrating a deep understanding of their challenges and offering emotional support.

• Guide customers through available relief services, programs, and resources they may be eligible for.

• Remain calm and focused when dealing with customers in distress, using active listening and de-escalation techniques.

• Document all customer interactions accurately in the company's CRM system, maintaining strict confidentiality.

What's Needed?

• Bilingual (English/Spanish) communication skills.

• Ability to train onsite for 1-2 weeks before moving to remote.

• Demonstrated ability to connect with individuals facing extreme hardship.

• Excellent crisis communication skills, especially in high-stress situations.

• Strong problem-solving abilities to provide appropriate assistance.

• Ability to manage personal stress and emotions when handling difficult conversations.

What's in it for me?

• Competitive salary and benefits package.

• Access to ongoing professional development and training in disaster response.

• Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters.

• Flexible work hours, including evenings, weekends, and holidays during disaster events.

• Supportive team environment focused on collaboration and improvement.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.